The quality of our merchandise is reflected in the quality of our Customer Service Specialists. You can reach us from 9:00am–5:00pm Monday-Friday Eastern Time. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677) or for a faster response, you can complete the contact form or email us at specialmarkets@cross.com. We would love to hear from you.